A Tech Solution

Serves Fishers, IN

35244

Hired 173 times

3 employees

5 years in business

Free on-site estimate

5.0

This pro accepts payments via Cash, Check, Credit card, PayPal, Square cash app, Venmo, and Zelle.

Next Service

Hours

Sun 9:00 am - 9:00 pm

Mon 9:00 am - 9:00 pm

Tues 9:00 am - 9:00 pm

Wed 9:00 am - 9:00 pm

Thurs 9:00 am - 9:00 pm

Fri 9:00 am - 9:00 pm

Sat 9:00 am - 9:00 pm

Credentials

Background Check

Seng Lee
Completed on 8/22/2018

Introduction

We are a passionate managed IT services firm with over 25 years of progressive practical experience in the Information Technology field; many of those years were dedicated to supporting, managing, architecting, and implementing technology solutions for various industries with complex and evolving requirements. We look forward to providing you with a solution.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

For any onsite visits, there is a $100 trip fee. All services whether remote or onsite are billed in 30-minute increments $200.00 per hour rate for desktop/laptop/printing and network/server infrastructure (IT) support projects. $200.00 per hour rate for low-voltage such as Ethernet and coaxial related service or installation projects.

What is your typical process for working with a new customer?

Remote consultation, troubleshooting, and resolution, and on-site visit if necessary

What education and/or training do you have that relates to your work?

I am a passionate IT professional with 25+ years of progressive practical experience in the Information Technology field; many of those years were dedicated to supporting, managing, architecting, and implementing technology solutions for various industries with complex and evolving needs.

How did you get started doing this type of work?

Fascinated with technology since I was a kid

What types of customers have you worked with?

Residential and commercial

Describe a recent project you are fond of. How long did it take?

Providing managed IT services for a local business. We are contracted for 8 hours per week to provide managed IT services.

What advice would you give a customer looking to hire a provider in your area of work?

The more details a person can provide will be helpful for the consultation, troubleshooting, and resolution of most issues.

What questions should customers think through before talking to professionals about their project?

What has changed since the last time things were working optimally?